Cookie Policy

1. Introduction

This Cookie Policy explains how AIBZPRO LLC ("we," "us," or "our") uses cookies and similar tracking technologies on our REVA platform, which includes our web application accessible at reva.aibzpro.com (the "Dashboard"), and the embeddable website chatbot feature ("Chatbot") that our Client Agencies may install on their websites. This policy should be read in conjunction with our main Privacy Policy, which provides more detailed information about our data practices.

By using our Dashboard or interacting with the Chatbot on a Client Agency's website, you consent to the use of cookies and similar technologies in accordance with this Cookie Policy, subject to your choices and browser settings.

2. What Are Cookies?

Cookies are small text files that are placed on your computer or mobile device by websites that you visit or HTML-formatted emails you open. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

Cookies can be "persistent" or "session" cookies. Persistent cookies remain on your personal computer or mobile device when you go offline, while session cookies are deleted as soon as you close your web browser.

Similar technologies include local storage (like HTML5 local storage used by Supabase Auth for session management), web beacons, pixels (like the Meta Pixel), and other tracking technologies. In this policy, "cookies" refers to cookies and these similar technologies.

3. How We Use Cookies

We use cookies for several purposes related to the REVA Service:

• To operate our Service: Some cookies are essential for the operation of our Dashboard and the Chatbot. For example, they are used for user authentication, session management, and security.
• To improve our Service (Analytics): We use cookies to understand how users interact with our Dashboard and how the Chatbot is used on Client Agency websites. This helps us analyze usage patterns, identify popular features, diagnose problems, and improve the user experience.
• To remember your preferences (Functionality): We may use cookies to remember settings and preferences you have chosen (e.g., language preference on the Dashboard, chat session continuity for the Chatbot) to provide a more personalized experience.

4. Types of Cookies We Use

We use the following types of cookies:

4.1. Strictly Necessary Cookies:

Purpose: These cookies are essential for you to browse the Dashboard and use its features, such as accessing secure areas of the site and managing your user session. For the Chatbot, they may be used to maintain your chat session as you navigate a Client Agency's website.

Opt-out: These cookies are necessary for the functionality of the Service and typically cannot be opted out of if you wish to use the Service.

Examples (REVA Dashboard): Session authentication cookies (often managed via localStorage by Supabase Auth).

Examples (REVA Chatbot): Cookies or localStorage to maintain an active chat session for a website visitor.

4.2. Performance and Analytics Cookies:

Purpose: These cookies collect information about how you use our Dashboard (e.g., which pages you visit most often, if you get error messages from web pages) and how End Customers interact with the Chatbot on Client Agency websites (e.g., number of interactions, types of queries). This information is used to improve how our Service works. All information these cookies collect is aggregated and therefore anonymous (though analytics services may assign their own pseudonymous identifiers).

Opt-out: You can typically manage your consent for these cookies through our cookie consent banner or your browser settings.

Examples:

• Google Analytics: We use Google Analytics (GA4) to help us understand how users engage with our Dashboard and how the Chatbot is used. Google Analytics uses cookies to collect information and report website usage statistics without personally identifying individual visitors to Google. The information generated by the cookie about your use of the Dashboard or Chatbot (including your IP address) may be transmitted to and stored by Google on servers in the United States or other countries. (Learn more about Google Analytics cookies and privacy: https://policies.google.com/technologies/cookies and https://support.google.com/analytics/answer/6004245).
• Meta Analytics (Facebook Pixel): We use Meta Pixel to measure the effectiveness of any advertising campaigns AIBZPRO LLC runs for the REVA service itself, and to understand user interactions on our Dashboard or in relation to the Chatbot that may originate from Meta platforms. Meta may use cookies, web beacons, and other storage technologies to collect or receive information. (Learn more about Meta's data policy and cookie usage: https://www.facebook.com/privacy/policy/ and https://www.facebook.com/policies/cookies/).

4.3. Functionality and Preference Cookies:

Purpose: These cookies allow our Dashboard or Chatbot to remember choices you make (such as your user name if applicable, language preference, or region) and provide enhanced, more personal features.

Opt-out: You can typically manage your consent for these cookies through our cookie consent banner or your browser settings.

Examples (Future/Potential): Remembering your preferred language for the REVA Dashboard.

4.4. Targeting or Advertising Cookies:

For the REVA Service (Dashboard and embeddable Chatbot provided to Client Agencies), we do not intend to use third-party targeting or advertising cookies to track Client Agency user behavior for displaying third-party ads within the REVA Dashboard or Chatbot.

Our main marketing website (www.aibzpro.com) may use such cookies, which would be covered by that website's specific cookie policy.

5. List of Specific Cookies Used

The specific names, providers, purposes, and duration of cookies used by the REVA Service may change over time as we add or modify features.

We will provide a mechanism (e.g., through our cookie consent management tool that will be implemented) for you to see a more detailed list of cookies currently in use and manage your preferences.

Typically, these will include:

• First-Party Cookies (set by reva.aibzpro.com or through our Chatbot script on agency sites):
  • Session cookies for authentication and chat state.
  • Preference cookies (if any implemented).
• Third-Party Cookies:
  • Cookies set by Google Analytics (e.g., _ga, _gid).
  • Cookies set by Meta Platforms (e.g., for Facebook Pixel/Analytics, _fbp).

6. Your Choices Regarding Cookies / How to Manage Cookies

You have several options for controlling or limiting how we and our third-party partners use cookies:

• Cookie Consent Tool: When you first visit our Dashboard (reva.aibzpro.com), or when interacting with the REVA Chatbot on a Client Agency website that has integrated our consent solution, you will be presented with a cookie consent banner or tool. This tool will allow you to manage your preferences for non-strictly necessary cookies.
• Browser Settings: Most web browsers allow you to control cookies through their settings preferences. You can set your browser to accept or reject cookies, or to notify you when a cookie is set. Please note that if you choose to block all cookies (including strictly necessary cookies), you may not be able to access all or parts of our Service.
  Find out how to manage cookies on popular browsers:
  • Google Chrome: https://support.google.com/accounts/answer/61416?hl=en
  • Microsoft Edge: https://support.microsoft.com/en-us/microsoft-edge/delete-cookies-in-microsoft-edge-63947406-40ac-c3b8-57b9-2a946a29ae09
  • Mozilla Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox
  • Apple Safari: https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac
• Opting out of Analytics Cookies:
  • Google Analytics: To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.
  • Meta Platforms (Facebook/Instagram): You can typically manage your ad preferences and off-Facebook activity settings within your Facebook and Instagram account settings.

7. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect, for example, changes to the cookies we use or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Cookie Policy on our website and updating the "Effective Date" at the top. We encourage you to review this Cookie Policy periodically.

8. Contact Us

If you have any questions about our use of cookies or this Cookie Policy, please contact us at:

AIBZPRO LLC

Email: connect@aibzpro.com

Website: www.aibzpro.com